Once your adventure is booked, confirm your booking by clicking on each of the yellow links, downloading, signing and sending back these required forms.
Boat Tour Rules and Regulations
The following rules are in place to ensure that Chain of Lakes Boat Rental and Tours is in compliance with all state and local laws. These rules are enforced for the safety of all, as well as to minimize risk of damage or loss to the boat and/or personal property of passengers.
- Bringing laptops, notebooks such as iPads and other electronic devices onto the boat is fine. If you choose to bring an electronic device such as a cell phone, camera or iPod, you do so at your own risk. It is recommended that you enclose such items in a watertight storage bag which we provide, if participating in the water sports. This will minimize – but not guarantee – potential water damage. Chain of Lakes Boat Rental and Tours assumes no liability for loss or damage to passengers’ personal property.
- Food, snacks and beverages, including alcohol,* are welcome on the boat, with the following exception: please do not bring foods that can easily stain the light colored carpet and upholstery (i.e. grape juice, Skittles, Kool-Aid). *Only those passengers age 21 or older may partake in alcoholic beverages.
- Garbage may not be tossed outside of the boat. Loose refuse is to be quickly placed into the vessel’s trash container to ensure that it does not blow off the boat and litter the water.
- Children under the age of thirteen are required by law to wear a life jacket at all times. In the event that a non-compliance citation is issued by any law enforcement agency, the customer is responsible for settlement of the ticket and payment of any ensuing fines or fees.
Reservation and Deposit Information
All boat tours require a deposit of $100 at time of reservation (payable with credit card or PayPal)
Reservations are “first come, first served” and are not secure until deposit payment and signed paperwork are received. Secured reservations will receive a confirmation e-mail.
Once booked, reservation deposits are non-refundable within 14 days of your scheduled activity unless the Captain cancels due to local weather conditions.
An additional $50 security deposit is required when bringing pets onboard. There will be a loss of the security deposit should your pet urinate, defecate or vomit on the boat.
You may cancel up to 14 days prior to your activity taking place and receive a full refund (unless the amount is subject to a service charge).
If you cancel within 14 days of your scheduled activity you forfeit the $100 deposit.
Cancellation Due To Bad Weather
If the Captain cancels your activity due to bad weather conditions, you will be issued a “raincheck” for the balance of unused hours.
Definition of Bad Weather
Weather is defined by the Captain. Although neither the Captain nor the weatherman seems to be able to predict the weather, an honest attempt is made to determine conditions. A cloudy day is not bad weather. There are days when rain will occur for an hour or two, blow over, and then the sun comes out. In these cases, activity hours may be adjusted. A full day is defined as seven hours from 10 a.m. to 5 p.m. A half day is three and a half hours.
Bad Weather Safety Policy
In the event of a rainstorm, the Captain will deliver passengers to a waterside restaurant during the inclement weather. In the event of thunder or lighting, all passengers and crew must exit the boat and seek shelter at the nearest venue, per Captain’s determination.
Bad Weather Activity Interruption
The Captain is flexible in understanding that you deserve the hours you pay for. The trip can be adjusted earlier or later to “make up” the lost time. If vessel-worthy weather is available to compensate for a rain delay, but the customer opts not to extend the tour, fees are not refundable. In the event that the Captain determines that the hours lost cannot be adjusted to extend the outing post storm, a “raincheck” will be issued for the balance of unused hours. Dates/hours for redemption of “rainchecks” are subject to availability.
Boat Sickness and Other Urgent Situations
In the event of “sea sickness” on the boat or other urgent situations in which a passenger may need to return to shore, the Captain will make every reasonable attempt to return to dock. In some situations, the Captain’s more viable option will be to find a different disembarkation point where the affected passenger(s) may arrange for alternative transportation. Fees are nonrefundable in the event of passenger-aborted or passenger-cancelled activities.
Alternate Pickup/Drop-off Site
Often times we are asked to pick up our passengers at an alternate location rather than our slip address. We are happy to do that but, want to note that the start and end time of the tour begins from our slip. The cost of gas for the tour also starts at our slip.
Boat departure time is set at booking. There is no “make up” time for late arrivals. Boat tours begin at the set time whether the boat leaves the dock or remains there to await tardy guests.
We cannot guarantee that all guests will receive a GoPro recording of the entire day’s festivities. This is a courtesy we make our best effort to provide.
We strive to provide you with a 5-star customer service experience. Gratuity for your captain and crew member is not included in your rate, but always highly appreciated.
Water Sport Waiver Information
Water tubing and water sports may be hazardous. There are risks associated with this activity including, but not limited to: speed, changing weather, terrain and surface and subsurface conditions, collisions with natural and man-made objects and lack of directional and speed control.
As a water tubing or water sports participant, I recognize and acknowledge that there are certain risks of physical injury and I agree to assume the full risk of any injuries, including death, damages or loss which I may sustain as a result of participating in any and all activities connected with such program. I agree to waive and relinquish all claims I may have as a result of participating against Chain of Lakes Boat Rental and Tours and its officers, agents, servants and employees. I do hereby fully release and discharge Chain of Lakes Boat Rental and Tours and its officers, agents, servants and employees from any and all claims from injuries, including death, damage or loss which I may have or which may occur to me on account of participation. I further agree to indemnify and hold harmless and defend Chain of Lakes Boat Rental and Tours and its officers, agents, servants, and employees from any and all claims from injuries, including death, damages and losses sustained by me or arising out of, connected with or in any way associated with the activities.